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Troubleshooting a downloaded PS4 game


Learn what to do if you are having issues launching your downloaded PS4 game and see the message “Cannot use the content”.

Find out how to confirm ownership of downloadable PS4 games and restore licenses for your digital purchases.

Further troubleshooting steps include deleting the game without affecting your saved game data and re-downloading it. Activating the PS4 as the primary PlayStation 4 system for your account may also help to resolve this issue.

Activate your Primary PS4 video:


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